
Last week after a particularly frustrating day, I wrote a message on my Facebook. It was meant to be somewhat "tongue in cheek", but evidently that wasn't as apparent as I thought it was. My comment was that I was going to put an educational seminar together for today's home buyers. The topic would obviously cover the lending process, but would also cover all the many changes recently made within our industry.
I suggested that the largest portion of the seminar would be directed at those buyers that had previously closed a loan and were looking to refinance currently. The focus of this portion would be what a buyer should currently expect during his purchase and financing process in contrast to his prior experiences.
The message I was trying to make ... and obviously did so very poorly ... was that expectations are fine if they are reasonable. That day I was feeling that many of my clients and referral partners expectations were possibly a little "over the top" and I was feeling a little battered. Thus my commen
ts.
Now before anyone gets upset ... let me explain that I think there is an accountability to be met by a lender. I also think that customers and referral partners are right to expect and demand a high level of expertise, professionalism, knowledge, accountability, honesty, and results from the lender they are working with. That is not even up for debate.
My simple point I was trying to make was this ... the customer has responsibilities and obligations within a transaction too. Today's real estate transactions many times follow a twisting and bumpy path. Costumers need to know and understand this ... and formulate
their expectations around current reality.
Lenders and agents are real estate professionals ... not magicians and psychics. Transactions are simply not conducted or accomplished like they once were. Everyone involved needs to contribute towards a successful closing. Everyone needs to do their part.
My little comment seemingly struck a nerve on Facebook. I received many responses to it expressing a thumbs-up on the idea. Many thought a seminar should be mandatory too! At the time I was being facetious ... but I think I'm on to something.
What are your thoughts and opinions?
Gene Mundt, Sr. Vice President
Personal NMLS #216987
The Federal Savings Bank
1823 Centre Point Circle, Naperville, IL 60563
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when the property is appraised or mortgage insurance is denied.
